Refund policy

Elloré 30-Day Return and Refund Policy

At Elloré, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Certain items, such as personalized or intimate products, are non-returnable unless defective or damaged upon arrival.

2. Non-Returnable Items

  • Gift cards

  • Final sale items

  • Products with visible signs of use or damage not caused by shipping

3. Return Process

  • To initiate a return, please contact our Customer Support Team at infoelloreshop@gmail.com with your order number and a brief explanation of your reason for return.

  • Once your return is approved, we will provide you with the return shipping address and instructions.

  • The customer is responsible for return shipping costs unless the item is defective or the wrong item was sent.

4. Refund Policy

  • Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days and automatically applied to your original method of payment.

  • Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges

  • If you wish to exchange an item for a different size, color, or variant, please initiate a return for the original item and place a new order for the replacement.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us at infoelloreshop@gmail.com within 7 days of delivery with photos of the issue. We will replace or refund the item at no additional cost to you.

7. Late or Missing Refunds

  • If you haven’t received your refund within the expected timeframe, first check with your bank or credit card company. Processing times may vary.

  • If you’ve done this and still have not received your refund, please contact us at infoelloreshop@gmail.com for assistance.

8. Contact Information If you have any questions about our Return and Refund Policy, please contact us:

  • Email: infoelloreshop@gmail.com

Thank you for shopping at Elloré. We appreciate your trust in our brand and are committed to ensuring a seamless experience for you!